Returns Policy
1. Incorrectly Ordered Goods
At ShopInk, we understand that there could be circumstances where you need to return a purchase from us.
For return of any incorrectly purchased item or faulty item, please contact our customer service staff to obtain a return authorisation (RA) number before returning. Item returned without return authorization (RA) will be NOT accepted.
1. The item/s you wish to return, must meet the criteria below;
· Item to be returned must have valid invoice record and must be originally purchased from ShopInk.
· Item must be unopened, undamaged, unmarked and maintained in the original condition and in original packaging must be still at a re-sellable state. There is no exception to this.
· Item must be within 30 days of purchase from invoice date, we do not accept any items returned beyond this specified period.
2. Once you have obtained the RA number from us, you will be provided with the address details to proceed with the return. It is your responsibility to pay for the return freight charges. Items that are shipped labelled with “receiver to pay” will be rejected by our warehouse team, leaving the courier responsible.
Please note that it is your responsibility to return the items back to us with a valid tracking ID or Proof of delivery (POD) to ensure items have been returned safely back to us. We are not responsible for any lost parcel return without parcel tracking ID. We would therefore strongly recommend you to return items back to us using registered post.
· Please also ensure incorrectly purchased items are packed safely in another box. This will prevent any unnecessary damage to the original packaging caused by courier handling and sticker labelling during transit.
· Once RA number has been assigned to you with the instructed details and procedures, it is your responsibility to arrange the return of the items back to us within 14 days. So please arrange for return at your earliest convenience as your RA number will only be valid for use for 14 days only.
· All items returned due to the reason of incorrect purchase will incur a 15% restocking fee. This fee will be deducted from the value of the total approved return. The remaining balance after fee deduction will be issued as a store credit.
Please choose carefully as we DO NOT provide a refund if you have simply changed your mind or made a wrong selection. If you wish to exchange Goods which you have purchased in error, we will happily issue you a credit.
2. Faulty Items
For return of any faulty items, please follow the procedure below.
1. Please contact us first to confirm that the item is faulty. We will first assess the problem according to your situation before proceeding to further arrangements
2. For any fault linking to a print quality issue, we will request our customers to print a copy of a test page. Customer must follow the request instructed by our customer service team before we proceed to the appropriate solution. We will not be able to proceed to appropriate solution if a test page cannot be supplied on request.
3. Once cartridges have been deemed faulty, we will be able to issue you a replacement cartridge. Or alternatively a credit will be issued upon receipt of the faulty cartridge. Please note that cartridges have to be over a minimum weight (normally at least 75% full) before we can accept them for return.
4. If the product has been refilled or tampered with in any way, we will not be able to issue a credit of this return
5. It is vital for all returning cartridges to be sealed and packaged securely to ensure cartridges do not leak or get lost in transit.
If these requirements are not satisfied, ShopInk reserves the right not to offer a credit or refund. All rejected printer consumables will be held for 60 days. If no instruction is received within that time, the rejected item will be disposed of. There will be a shipping fee to return any rejected item back to you.